MaxCap Group / About / Careers / Client Services Manager

Client Services Manager

location

Melbourne

Type

Full Time

Term

Permanent

Introduction

We are offering an exciting opportunity for a dynamic Client Services Manager to lead the creation of a best-in-class function which will service global institutional investors and domestic and offshore private investors. This is an ideal position for a passionate and ambitious professional looking to make a significant impact in shaping and implementing a newly established department.

Roles & Responsibilities

Key Responsibilities:

  • Develop and continually evolve a best-in-class client service framework.
  • Develop systems and capability to service investor requirements.
  • Recruitment, develop and lead a team responsible for delivering best in class services.
  • Establish, monitor and report on function SLA’s.
  • Manage complex investor requests and escalated matters.
  • Lead by example, setting clear expectations and ensure high levels of accountability for behaving in line with our values.

Selection Criteria

About You:

  • Passion for delivering exceptional client service.
  • Extensive experience in a similar leadership role within Financial Services, Investment or Funds Management.
  • Experience establishing a function or leading in a growth environment.
  • Exceptional communication skills (written and verbal) with the ability to clearly articulate and persuasively present key information.
  • Strong stakeholder management skills both internal and external.
  • Asset class experience across commercial real estate finance is highly desirable.
  • Experience managing external administrators, custodians or service providers is desirable.

 

Culture Alignment:

We value:

  • Partnership – ‘We’re Here for Them’
  • Collaboration – ‘We Run As One’
  • Responsibility – ‘See it, Own it, Do it’
  • Adaptiveness – ‘One Step Ahead’
  • Ambition – ‘Energised by Possibility’

Please send all applications through to our careers email

careers@maxcapgroup.com.au